Refunds and Returns Policy.

General Policy

Contact Period: Notify Ilona London Limited within 2 working days of receipt, if you are unhappy with your purchase.
Return Period: You have 14 days from receiving your item to return it.
Non-Returnable Items:
- Purchases made in-person are non-refundable. You may either request an exchange or credit note within fourteen (14) days of receipt of the Goods.
- Rings that have been re-sized
- Any other items that have been sized or altered on your behalf
- Bespoke pieces of jewellery
- Items sourced at the request of a Client
- Items returned which are deemed to be damaged or altered, since having left the office of Ilona London Limited.

Return Process
1. Initiate a Return: Contact us at ilona@ilonalondon.com to start the return process.
2. Return Approval: If your return is accepted, we will discuss the best return method.

UK Returns
- Cost and Condition: Items must be sent at your expense. We will only accept goods that are unworn, undamaged and in the original box. 
- Refund Method: Refunds will be processed via the original payment method.
- Method of Return: Must be agreed upon in advance to avoid incurring duty charges. Any duty charges due to incorrect return methods will be deducted from your refund.
- Postage Costs: Return postage costs are the buyer's responsibility.
- Shipping Method: Returns must be sent via tracked and signed services.
- Liability: Ilona London Limited is not liable for returns not received.

International Returns
- Case-by-Case Basis: Contact us for further information as international returns can involve customs duties.
Contact: ilona@ilonalondon.com

Damages and Issues
Inspection: Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect to resolve the issue.

Refunds
- Notification: You will be notified once we’ve received and inspected your return.
- Approval: If approved, you’ll be automatically refunded via your original payment method.
- Processing Time: It may take some time for your bank or credit card company to process and post the refund.